Terms & Conditions

PAYMENT and DEPOSIT

We use a credit card authorization email as deposit for your booking. We do not charge your credit card but use a written authority to withdraw payments if you cancel the booking. If you are certain of your preferred dates, you can pay when you make a reservation, otherwise we will e-mail you a reservation confirmation and billing invoice. Payments may be made via the following methods:  

1. In person after receiving your credit card authorization email. Upon arrival, you can pay in cash or via credit card (incurs a 4% surcharge)

OR

2. National or international bank transfer to our company bank account in Sweden or Thailand. Pay the amount that is indicated in your reservation confirmation and billing e-mail from us. If in Europe there is no additional charge for sending money to Sweden.

CANCELLATIONS

We usually receive bookings far in advance and therefore late cancellations are often a total loss. Cancellations must be made and received by Poseidon Bungalows IN WRITING by email to info@surintours.com

We deduct 5000 baht per booked space from your credit card if you were to cancel later than one month before 
departure and full amount, 10 900 baht, if you were to cancel later than 72 hours before departure.

We will attempt to accommodate changes in dates provided there are available bunks on the boat.
No refund will be given for No Shows or days not used resulting from premature departure.
In cases of late arrival due to flight delays we will be happy to extend the booking dates provided there is space available, however we cannot be held accountable for such flight delays or cancellations.
We strongly advise that you always purchase a reliable travel insurance policy, please note our recommendations regarding appropriate insurance protection.

LAST MINUTE BOOKINGS

In the event of a last minute booking, please call the Surin Tours and confirm availability and then pay by credit card or Paypal IN FULL via our website or payment instructions we e-mail you. If this is not possible, please be prepared to pay in cash when you arrive.

CHANGE OF ARRIVAL DATES OR DAYS NOT USED

We will accommodate requests for a change of a confirmed arrival date provided we have space available for the new dates requested. In such cases there will be no cancellation fee applied. The new confirmed dates will be subject to the Cancellation terms shown above. No refund or credit will be given in whole or in part for days not used for your tour resulting from premature departure.

INSURANCE

We strongly recommend that you take out a comprehensive travel insurance policy at the time of booking, to protect you and all those accompanying you for the full time of your visit against illness, injury, medical evacuation, death, loss of baggage and personal items, flight and accommodation cancellation and other travel contingencies.

GOVERNING LAW

These Terms and Conditions are covered in all respects by the Law of Thailand and any legal action arising under the contract shall be litigated only in the appropriate Court having jurisdiction in that country